STUDENT A's QUESTIONS (Do not show these to Student B.)
| (1) | What springs to mind when you hear the word ‘complain’? |
| (2) | Are you a complainer? |
| (3) | Who do you usually complain to? |
| (4) | What complaints do you have at the moment? |
| (5) | Have you ever complained in a restaurant, hotel, airplane or train? |
| (6) | How often do people complain to you? |
| (7) | How often do people complain about you? |
| (8) | Do you have any complaints about English? |
| (9) | What are your biggest complaints about your friends? |
| (10) | Do men or women complain more? |
STUDENT B's QUESTIONS (Do not show these to Student A.)
| (1) | What kinds of things do you complain about? |
| (2) | When was the last time you complained about something? |
| (3) | Have you ever written a letter or e-mail of complaint? |
| (4) | Do you like complaining? |
| (5) | What is your complaining style – polite or aggressive? |
| (6) | How often do you complain to yourself in public? |
| (7) | Do you think complaining relieves stress? |
| (8) | Do you like watching other people complain? |
| (9) | Have you ever got a better service after you’ve complained? |
| (10) | Why might people complain about you? |
