STUDENT A's QUESTIONS (Do not show these to Student B.)
| (1) | What does ‘FAQ’ stand for? |
| (2) | How often do you click the ‘FAQ’ link on a website? |
| (3) | Do you always find answers in the FAQs? |
| (4) | Do you think the FAQs are really asked by lots of people? |
| (5) | What is the question you ask most frequently? |
| (6) | What do you do if you cannot find an answer in the FAQs? |
| (7) | Do you ever think your question is more common than the ones on the FAQ list? |
| (8) | Do you ever skip the FAQs and go straight to the ‘Contact Us’ link? |
| (9) | Do you think some companies put their own list of FAQs online simply to promote their product? |
| (10) | Would you like a job answering FAQs for companies? |
STUDENT B's QUESTIONS (Do not show these to Student A.)
| (1) | How do you pronounce FAQ? |
| (2) | Most sites have no more than ten FAQs. Do you think this is helpful? |
| (3) | Do you think a FAQ page is an excuse to cut back on customer service costs? |
| (4) | What do you think are the most frequently asked questions to Google, YAHOO! Or Microsoft? |
| (5) | What do you think are the most frequently asked questions to your country’s leader? |
| (6) | What do you think is the world’s most frequently asked question? |
| (7) | Have you seen the FAQ acronym offline? |
| (8) | What do you think are the most common FAQs on English language sites? |
| (9) | Would you like to know how many people asked a FAQ? |
| (10) | Do you think there is a better system than a FAQ page? |
